Urgently required for an International company (Call Center Service Provider)
Job Title: Senior Business Analyst
Job Description:
* Conduct business analysis of current performance
* Develop the needed “To Be” process maps for operations and Supporting functions based on COPC standards
... * Design the needed processes and procedures for business operations to ensure compliance to ISO international quality standards
* Performing internal audits for the COPC certification for the operational accounts and supporting functions
* Performing internal audits for ISO standards
Qualifications:
* 3 to 5 years experience working with a Quality Management Program
* Strong knowledge of call center industry (Must)
* Full understanding of CRM concepts (Must)
Job Benefits:
* Very attractive package
* Social & Medical Insurance
* Annual profit share
Please send your CV to ahmed.s-abdelkader@etisal-int.com
Kindly mention the job title in the subject
Job Title: Senior Business Analyst
Job Description:
* Conduct business analysis of current performance
* Develop the needed “To Be” process maps for operations and Supporting functions based on COPC standards
... * Design the needed processes and procedures for business operations to ensure compliance to ISO international quality standards
* Performing internal audits for the COPC certification for the operational accounts and supporting functions
* Performing internal audits for ISO standards
Qualifications:
* 3 to 5 years experience working with a Quality Management Program
* Strong knowledge of call center industry (Must)
* Full understanding of CRM concepts (Must)
Job Benefits:
* Very attractive package
* Social & Medical Insurance
* Annual profit share
Please send your CV to ahmed.s-abdelkader@etisal-int.com
Kindly mention the job title in the subject